How do we create real and sustainable change?

How do we create real and sustainable change?

Challenge A traditional telco division serving retail clients needed to evolve its propositions to reflect the new digital economy realities.
Value Dynamics Working with McKinsey Consulting, an initial strategy / bench marking study identified an number of key areas of improvement. Virtual teams and revised KPI / incentive plans were built across the organisation to drive understanding / engagement and ownership of the new approach. An engaging transition plan drove a change in underlying culture to sustain  the change dynamic.
Outcome Better aligned teams, with common objectives substantially accelerated the rate of new customer orientated propositions. At the same time, the enhanced operating efficiencies materially reduced operating costs.
Testimonial “This must be the best document I have read in my years in BT, probably because it addresses all my frustrations.”

Ben Verwaayen, CEO BT Group

 

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